Refund Policy

 

Wolvens Store Refund & Return Policy

At Wolvens Store, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our policy below.

1. Returns Eligibility

  • Items must be returned within 7 days of receiving your order.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

  • For hygiene and safety reasons, perfumes cannot be returned or exchanged once opened or used.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes

  • Items purchased on sale or clearance

  • Gift cards or promotional items

3. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos and order details

  • We will arrange a replacement or full refund at no additional cost

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

5. Exchanges

  • Exchanges are only available for clothing items (e.g., size issues), subject to stock availability.

  • Perfumes are not eligible for exchange unless defective.

6. Shipping Costs

  • Customers are responsible for return shipping fees unless the item is defective or incorrect.

  • Original shipping charges are non-refundable.

7. How to Request a Return

To initiate a return or refund:

  1. Contact us at: [wolvens.store12@gmail.com/+92 3209357877]

  2. Provide your order number and reason for return

  3. Follow the instructions provided by our support team

8. Policy Updates

Wolvens Store reserves the right to update this policy at any time without prior notice.